IT Support

3rd Line Support Engineer - Managed Service Provider - £40k to £55k DOE - Based in Ripley, Derbyshire

Chase Recruitment is proud to be supporting a managed service provider in Ripley with an IT support position with offers exposure to a diverse array of technologies across numerous client sites and industries.

The responsibilities include providing escalated support to our 1st and 2nd line teams, crafting policies and procedures such as DR plans and ensuring CyberEssentials compliance for clients.

The role involves actively identifying issues and vulnerabilities at customer sites to prevent potential problems, participating in project planning, analysis, and customer engagement.

Additionally, you will be tasked with managing and maintaining Microsoft Windows Server environments from 2008 to 2019 on-premise and in Microsoft Azure, deploying, migrating to, and maintaining the Microsoft 365 suite of cloud services, overseeing Hyper-V and VMWare infrastructures, including clustering.

Other responsibilities encompass TCP/IP network analytics, network topology design, and cyber security, covering the perimeter firewall, client-based applications, and CyberEssentials.

This IT Support role also involves evaluating and deploying new technologies as needed, engaging with 3rd party support team at a senior level to enhance relationships/processes, and developing agent procedures/monitoring in our RMM solution for improved proactiveness and automation.

The ideal candidate will possess at least 5 years of experience in a managed service provider environment as a 3rd line support engineer, demonstrating leadership in project managing server and network migrations across both on-premise and cloud infrastructures.

A strong background in Azure/Microsoft 365 is imperative.

Key attributes for the 3rd Line Support Engineer include:

• Exceptional customer-facing skills, with experience interacting with internal and external business stakeholders.
• A collaborative team player who is self-motivated.
• Proven expertise in writing IT policies, procedures, and project plans.
• Proactive nature, taking ownership and ensuring tasks are completed.
• Serving as a 3rd line initial escalation point for our support team.
• Visionary thinking to enhance current working methods and utilise existing systems.
• Providing technical support for the commercial team, aiding in project planning, analysis, and customer engagement.
• Ongoing evaluation and deployment of new technologies.
• Engaging with our 3rd party support team at a high level for relationship/process improvements.
• In-depth knowledge of Microsoft technologies, up to Windows Server 2019, Exchange 2019, Hyper-V clustering, Windows 10/11, Office 2019 / Microsoft 365, and VMWare.
• Strong and demonstrable network analytics and design skills.
• Troubleshooting and investigating problems with undefined causes.
• Demonstrable experience with firewalls, routing, and VLAN technologies.
• Ideally possessing MCSE/MCITP Qualification, with a commitment to ongoing self-development and education.

If you are driven to elevate your technical skill set and thrive in a dynamic team, this role is ideal for you.

Excellent interpersonal and communication skills are essential, along with comfort in dealing with senior board members/stakeholders at customer sites.

Experience in leading/mentoring junior staff is also a prerequisite.

Mobility and possession of a UK driving license are mandatory.

This is a hybrid role, working in a friendly and supportive environment with a talented group of engineers.

If you have relevant experience and believe this is the role for you, get in contact today!